Neon Light Warranty

Warranty Details

NEON LIGHT WARRANTY

TABLE OF CONTENTS

1. IS THERE A REFUND POLICY?

2. WHAT DOES THIS LIMITED WARRANTY COVER?

3. WHAT WILL WE DO TO CORRECT PROBLEMS?

4. HOW LONG DOES THE COVERAGE LAST?

5. WHAT DOES THIS LIMITED WARRANTY NOT COVER?

6. HOW DO YOU CLAIM A WARRANTY?

1. IS THERE A REFUND POLICY?

Pre-ordered items are generally non-refundable. However, an exception is made in the event that the items are delivered in a damaged condition. Customers are required to notify Sui Generis Neon within 24 hours of receiving to initiate the refund process.


2. WHAT DOES THIS LIMITED WARRANTY COVER?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During this period, Sui Generis Neon will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.


3. WHAT WILL WE DO TO CORRECT PROBLEMS?

Sui Generis Neon will either repair the Product at no charge, using new or refurbished replacement parts, or remake the Product at no charge to the customer.


4. HOW LONG DOES THE COVERAGE LAST?

The Warranty Period for Physical Goods purchased from Sui Generis Neon is one year or otherwise stated in the receipt from the date of purchase. Sui Generis Neon will issue a replacement or repair of the item within the warranty period.
 

5. WHAT DOES THIS LIMITED WARRANTY NOT COVER?

The warranty covers solely the item itself and does not include accessories (e.g., LED drivers, dimmer, stands, magnets).
 
This Limited Warranty does not cover any problem that is caused by:
  • Disassembly and Installation Exclusion:
    • This warranty explicitly withholds coverage for any matters pertaining to the disassembly or reinstallation of the signage. Its applicability is exclusively restricted to the signage itself.
  • Unauthorized Modification:
    • Any alterations made to the product without proper authorization will promptly render the warranty null and void. Only those modifications authorized by Sui Generis Neon are eligible for coverage under this warranty.
  • Operational Duration:
    • The signage is designed for maximum operational duration of 10 hours daily unless otherwise stated by Sui Generis Neon. Continuous operation exceeding this 10-hour threshold will result in the warranty’s nullification, as such usage would be categorized as mishandling of the product.

  • Human Error Exemption:
    • This warranty does not encompass technical problems arising from human error or negligence. It is specifically designed to address issues stemming from defective components within the signage.
  • Water Resistance Disclaimer:
    • Signage fabricated by Sui Generis Neon are not constructed to be water-resistant unless stated otherwise. Any form of contact with water or exposure thereto will invariably lead to the warranty’s voidance. This precautionary measure is necessitated by the potential damage that water exposure may inflict upon the signage.

  • Other Exemption:
    • Conditions, malfunctions, or damage not resulting from defects in material or workmanship, and damages resulting from human error, misuse, mis-handling, or any other non-component related causes, are expressly not covered by this warranty.

 

6. HOW DO YOU CLAIM A WARRANTY?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Contact us at:
Email Address: suigenerisneon@gmail.com

After receiving your returned product and inspecting the condition of it, we will process your exchange. Please allow at least 5 to 7 working days from the receipt of the product to process your exchange.

We aim to ensure the longevity and quality of your signage, and these warranty terms are in place to clarify the coverage and limitations of our warranty protection. If you have any further questions or require assistance, please do not hesitate to reach out to us. We are committed to ensuring the longevity and quality of your signage, and these warranty terms are in place to clarify the coverage and limitations of our warranty protection. Your satisfaction is our priority, and we are here to assist you.

Thank You!