Terms and conditions

Last updated May 22, 2023

Please read these Terms and Conditions(“Terms” or “Terms and Conditions”). carefully before using the https://www.neon.sg website (the “Service” or “Site”) operated by Sui Generis Neon LLP (“SGneon”, “Sui Generis Neon”, “Company”, “us”, “we” or “our”). Whereas “you”, “your”, “exhibitor” or “customer” refers to you as the customer of Our Company.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

• Normal Purchasing
  • If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase, without limitation, including:
    • Your Address
    • Your Email
    • Your Full Name
    • Your Phone Number
  • Refund is strictly not allowed, however, there will be a Warranty of 12 months given to cover the product purchased from us. Refer to our Warranty Policy Page for more information.
• Customisation Purchasing
  • Exhibitors will be liable to 20% of the final cost that has been issued from Sui Generis Neon in event of a cancellation of the project before the manufacturing process.
  • A non-refundable payment, either in full or half, as agreed upon by both parties, is required to be paid by Exhibitors to confirm and initiate the manufacturing process of the customized Neon sign. 
  • Refund is strictly not allowed, however, there will be a warranty of 12 Months given to cover the product purchased from us. Refer to our Warranty Policy Page for more information.
  • The exhibitor is solely responsible for the safety of the product once they have received it from SGneon. 
  • Exhibitors are responsible for the installation of the product on their premises, Sui Generis Neon does not provide installation services and shall not be liable in the event of negligence.
• TERMS FOR CLIENTS THAT REQUIRE SUI GENERIS NEON DESIGN DIRECTIONS
  • There will be a minimum of a non-refundable deposit of $0 – $100 (agreed upon by both parties) depending on your desirable product dimension, and complexity of the workmanship. Payment will be required before starting the designing process. Note that this amount, if any, will NOT be refundable in any case of cancellations or terminations during this process.
  • Design Directions is limited to only 1 design changes. Any additional request of changes thereafter will incur extra charges, if mentioned. We hold full responsibility to notify you of any extra charges. Note: Once the design is confirmed and we have started working on the neon light product, any changes to the design are strictly NOT allowed.
  • If the exhibitor has finalised their design direction and chooses to complete the manufacturing process of the customised neon sign with Sui Generis Neon, the deposit amount, if any, will be calculated separately from the final cost of the product.
• Logistics
  • SGneon will dispatch the product to the address provided by the Exhibitors unless an alternative arrangement has been agreed upon between SGneon and the Exhibitors, such as self-collection or authorized representation.
• Compliance
  • All marketing and promotional materials of products and services offered for sale shall also adhere to Singapore’s Intellectual Property laws.
• Exhibitor’s responsibilities
  • Exhibitor represents and warrants that its intellectual property product is in compliance with applicable laws.
  • Exhibitor is solely responsible for the safety of the product once they have received it from SGneon.
  • Exhibitors are responsible for the installation for the product in their premises, SGneon shall not be liable in the event of negligence.
• Indemnity
  • Exhibitor agrees to indemnify the other party against any claims for any costs, expenses (including all reasonable legal costs) and claims which it may incur due to unforeseen circumstances, and for any breach of these Terms & Conditions.

As a user of the Site, you agree not to:

• Systematically intent to retrieve data or other contents from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from us.
• Disable, circumvent or otherwise interfere with the Site security-related features, including, but not limited to, features that prevent or restrict the use of any Content of the Site.
• Intentionally trick, defraud or mislead us or other users, especially in a way so that you will be able to obtain sensitive information such as customer address or our price range etc.
• Use of our support services improperly or sent false information to us.
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Interfere, disrupt, or create a burden on the Site or the networks or services connected to the Site.
• Attempt or intent to impersonate another user or person.
• Harass, abuse, or harm another person with the information obtained from the Site.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
• Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
• Delete the copyright or other proprietary rights notice from any Content.
• Copy or adapt the Site’s software including, but not limited to, Flash, PHP, HTML, JavaScript, or other code.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), IXI pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
• Use the Site in a manner inconsistent with any applicable laws or regulations.

If you have any questions about these Terms and Conditions, please contact us at:
Email Address: suigenerisneon@gmail.com